WhatsApp site assistant

Your site team already writes the diary. They just do it in WhatsApp. Every day, supervisors and managers send messages, photos and voice notes about labour on site, plant, deliveries, weather, progress, delays and safety. That is the richest, most honest record of what happened on the job, and almost none of it survives in a usable form. It scrolls away in a group chat and is gone when you need it for a report, a valuation or a claim.

The WhatsApp site assistant captures that stream and turns it into structured, reliable project data without asking anyone to learn a new app or change how they work. The team keeps using the group they already use. Behind the scenes, an assistant reads each message, transcribes the voice notes, files the photos against the correct project and date, and organises everything into the categories that matter: weather, labour, plant, materials and deliveries, progress against programme, delays and their causes, instructions received, and health and safety observations.

Every evening it produces a clean, branded daily site diary from that day’s activity and can send it to whoever needs it. Site managers stop spending an hour after knock-off writing up what everyone already reported. Commercial and delivery teams get a consistent daily record across every site, in one place, instead of chasing individuals for updates. Because the underlying record is structured and searchable, you can answer questions that used to take a day of scrolling: when did that delay start, what were the ground conditions that week, when was that instruction actually received on site.

This matters most when something goes wrong. Delay and disruption claims, extension-of-time submissions and disputes all turn on contemporaneous records. A searchable, timestamped, photo-backed diary built from what the team reported at the time is far stronger evidence than a memory reconstructed months later. The same record shortens progress reporting, supports interim valuations, and gives directors real visibility of what is happening on site without another layer of forms.

Data protection and site reality are designed in. Capture is scoped to project groups, access is controlled, and the record lives in your environment. We handle the practicalities of getting site teams on board, because a tool the team resents will not be used. The whole point is that it rides on a habit they already have.

This capability is delivered through Construction Metric, our dedicated product for site reporting, and we tailor the setup, categories and outputs to how your projects run.